01 Oct Guest Services Associate – Part-Time

Posted at 12:29h in Hiring by

Guest Services Associate – Part-Time

Pay: From $18.45 per hour
Location: Reno, Nevada
Job Type: Part-time

All resumes need to be sent to claudia@rmhcnnevada.org

Position Summary

The Guest Services Associate is responsible for the safety and overall oversight of program spaces and guests at Ronald McDonald House Northern Nevada, including the House and Family Room at Renown.

This position helps maintain a caring, welcoming environment for guests, volunteers and staff while following the policies, procedures and standards of Ronald McDonald House Northern Nevada.

Essential Functions

  • Ensure the safety and security of guests and facilities during each shift.
  • Respond to guest concerns and complaints, taking prompt and appropriate action to resolve issues and maintain guest satisfaction.
  • Conduct arrival and departure audits of guest rooms and common areas to ensure Ronald McDonald House Northern Nevada cleaning standards are maintained.
  • Welcome and acknowledge guests, anticipate their needs and provide a high level of service.
  • Effectively present information and respond to questions from managers, clients, board members, families and members of the public.

Job Duties

  • Accurately input data into GRMHIS, the program’s guest service management software.
  • Manage the operation of the House program while helping ensure the safety and well-being of guests.
  • Complete cross-training and the Renown volunteer onboarding process to provide coverage for the Family Room program.
  • Maintain a caring environment for guests, volunteers and staff while following established policies, procedures and standards.
  • Supervise House volunteers and ensure they understand guest service expectations, standards of conduct, safety regulations and House policies.
  • Perform the role of “manager on duty” when working alone and serve as the first point of contact for issues that arise during a scheduled shift.
  • Stock and monitor supplies and consumable goods and maintain a current list of needs for the Programs Manager.
  • Follow a daily task list to ensure required operational duties are completed, including cleaning and room turnovers as needed.
  • Interact with guests and offer comfort and support when appropriate.
  • Exercise good judgment in decision-making and report issues to the Programs Manager as appropriate.
  • Oversee multiple areas and responsibilities simultaneously in a fast-paced environment while maintaining strong attention to detail.
  • Respond appropriately to emergency situations and know how to use required safety equipment.
  • Document events that occur during a shift through shift reports and GRMHIS journal entries.
  • Perform housekeeping duties, including vacuuming, mopping, dusting and disinfecting.
  • Perform other duties and responsibilities as requested.

Minimum Qualifications

  • High school diploma or GED.
  • 1–3 years of experience in the same or a similar position.
  • Strong customer service skills.
  • Proficiency in Microsoft Office Suite; experience with operational software programs is a plus.
  • Positive attitude, professional demeanor and strong interpersonal skills.
  • Ability to interpret instructions provided in written, oral, diagram or schedule form.
  • Organized, focused and able to multitask while exercising good judgment.
  • Ability to read and write reports, business correspondence and procedure manuals in English.
  • Spanish-language skills are a plus.
  • Ability to work holidays, nights and weekends and provide shift coverage as needed or on an on-call basis.
  • Reliable transportation.

Physical Demands and Work Environment

The physical demands of this position regularly include standing, walking, reaching with hands and arms, climbing or balancing, stooping, kneeling, talking and hearing. The position frequently requires being on your feet and lifting and/or moving up to 25 pounds.

The Guest Services Associate must be able to multitask in a fast-paced environment and remain awake during overnight hours when scheduled.

This position requires the ability to work a flexible schedule, including weekdays, weekends, evenings, overnight/graveyard shifts and holidays. The noise level in the work environment is typically quiet to moderate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

  • Flexible schedule
  • Paid time off

Schedule

  • 8-hour shifts
  • Day shifts
  • Morning shifts
  • Evening shifts
  • Night shifts
  • Overnight shifts
  • Holidays
  • Monday through Friday
  • Weekends as needed
  • Nights as needed

All resumes need to be sent to claudia@rmhcnnevada.org